April 29, 2026

Empire Genomics is Now Serving Canada Directly

Dear Valued Customer,

To better support your clinical and research objectives, Empire Genomics has transitioned to a direct sales and support model within Canada. We are moving away from our previous third-party distribution structure to establish a closer, more integrated relationship with our Canadian partners.

Leading this initiative is your new dedicated representative, Scott Ryder, who will be your direct point of contact for our entire portfolio of FISH and CISH solutions.
What This Means for You

Our move to a direct model is designed to streamline your experience and provide the high-level technical expertise you require. By working directly with us, you will benefit from:

• Direct Technical Access: Gain immediate access to our Field Application Specialists (FAS) and molecular experts for optimized protocol support and custom probe design.
• Faster Turnaround Times: Eliminating the middleman simplifies the logistics process, ensuring more efficient order processing and delivery of our high-quality probes.
• Enhanced Customization: Discuss your specific genomic targets directly with the manufacturer to develop bespoke solutions tailored to your unique lab requirements.
• Streamlined Communication: Enjoy a single, direct line of communication for everything from technical inquiries to account management, ensuring your feedback reaches our product development teams faster.

We are incredibly proud to support the innovative work being done across Canada and look forward to partnering with you more closely than ever before. Our goal is to ensure your laboratory has the most advanced molecular tools and the direct technical support required to achieve your goals.

Sincerely,

Empire Genomics