Conditions of Sale and Purchase Price
All prices are quoted in U.S. dollars, exclusive of State and County tax, where applicable. Prices are subject to change without notice. All prices presented are US list price, for sale to clients in the Domestic US only. Please see your international distributor for country specific pricing. For a full list of international distributors, click here.
Ownership and Commercial Rights of Custom Products
All custom products manufactured by Empire Genomics remain its exclusive property and may be made commercially available unless otherwise agreed in writing before production. The customer acknowledges that no ownership or intellectual property rights are transferred.
Credit Terms
Net 30 upon approval. Overdue accounts are subject to finance charge.
Shipping Cut-off Times
Orders placed for in stock products before 1:00 PM EST will be shipped the same day, orders placed for in stock products placed after 1:00 PM EST will be shipped the following business day.
Shipping Costs
All Shipping costs are estimated and as such shipping costs may either go up or go down based on the number of items ordered.
Using your own FedEx or DHL account Number
When using your own FedEx or DHL shipping account number, shipping cost may increase or decrease based on the negotiated shipping rates you have with either FedEx or DHL.
Handling Fees
The handling fee covers such things as the ice, boxes and packing materials that are required with all shipments.
International Ordering
Online orders may only be placed if shipping within the continental United States; for orders outside of the US please contact one of our international distributors.
Shipping & Priority Delivery
All shipments are Ex Works. Freight and handling charges must be prepaid and are added to the invoice. Priority and Saturday delivery are available upon request.
Returns
If you are not completely satisfied with the performance of a product, you may return it to Empire Genomics for a refund or replacement, at our discretion. Returns can only be accepted with a return identification number and authorization. Contact Customer Service for assistance in returning any product. (Returns which are not caused by unsatisfactory product performance must be approved by Empire in advance and made within 30 days of delivery and will be subject to a 30% restocking fee.)
Empire Genomics
3370 Walden Ave, Suite 114
Depew NY 14043, USA